Sunday, October 15, 2017

Douglas Property Management (DPM) Woodstock, Ga. - 

Poorly rated/reviewed online

Why use a property management firm that has so many complaints online? Time for Holly Mill to change to another firm.

By Davey Crockett (Patch Poster) - Updated  






DOUGLAS PROPERTY MANAGEMENT (Woodstock, Ga)
The internet site Birdeye has 95 reviews of Douglas PM, seems they collect them from all the other complaint sites on the Internet and lump them together.
DPM gets 2.4 stars out of 5.
The reason they don't score worse is that many of those 5 star ratings are duplicates from several sites and read the same with the posters name changed.
For instance Cbowen846 is also ThomasB, both posting the same info and in fact Cbowen846 is on 2 sites exactly the same complaint.
In Feb 2017 the Holly Mill BOD got involved and they also jumped in to give their pals at DPM glowing and unjustified reviews. Here are their names: Amanda F, Frank A, Julie F, all officers of the HM BOD.
If you cut out the duplicate 5 star and HOA junk reviews the real star rating of DPM would be 1.5 out of 5.
They are a crappy firm and as a resident of HM I have posted my own complaint and think that they should be removed as the property management firm of Holly Mill.


Friday, May 5, 2017

DPM - A Poorly Rated Management Firm

Not getting a reply to a question I had forwarded to DPM I started looking into this firm and I was not pleased to find that they have been poorly rated over nearly 20 years.

In looking carefully at favorable reviews on 2 of the sites I found that very glowing reviews were made on the same dates.  In one instance 9 extremely good reviews on one day.

Even on the most active sites you are lucky to get 2 reviews in a month, 9 on one day on that site and similar activity on another indicated to me that a poorly rated firm was putting in, or having posted, bogus reviews and those comments are not added to this site.

For Information on the Holly Mill subdivision in Canton see:  http://hollymill30114.blogspot.com/



Douglas Property Management

1.3 Stars() 1.3 Stars out of 5
 117 Towne Lake Pkwy #300, Woodstock, GA 30188

Reviews from:
https://reviews.birdeye.com/douglas-property-management-148631634647499#!
1on Google, Jan 29, 2017
Manager did not answer my questions and seemed annoyed that I had called. Isn't it his job to assist the homeowners and helped them connect with their HOA??
1on Google, Jan 06, 2017
Terrible experience with this company! Very hard to get a call back to address some issues. I Would not recommend them at all.

1on Google, Mar 08, 2016
They STINK!! I only gave them 1 star because there was no option for zero stars.
1on Google, Feb 06, 2015
I had a very unpleasant experience with Douglas Property today (2014). I live in one of the divisions managed by them. I called because I had a query with regards to the pool hours. I was told by Ken Thelen that I had no rights to query this. He was arrogant, sounded bored and totally unhelpful.

Do not do business with them - They are unhelpful and rude!!! - STAY AWAY!!!!
 
3on Google, Feb 06, 2013
I have two properties located in different communities which are both managed by Douglas Property Management. At my first property, I have both quarterly and annual dues. I have had both positive and negative experiences. At this particular property, I pay for them to maintain the front yard, in our association its mandatory. 

The prices I feel are a little high due to the fact that we are still responsible for maintaining our back yard, so we have the tools necessary to take care of it but yet we still have to let them do it for $70/quarter. I have had one bad instance where they cut through several strands of my Christmas lights. I called the association and they had the manager out there within days to verify this and they took care of me accordingly. 

I have contacted a representative in their legal department who is MORE THAN helpful at allowing me to manage my property with them. I make monthly payments to take care of both the annual and quarterly dues. If my payment is received late, I do not pay fees, I'm still allowed access to the facilities and I'm not reported to their legal department, I'm more than happy.
At my other property we pay annual dues, they are very adamant on maintaining your front lawn in accordance of their bylaws. They can be a bit excessive in their "warnings" but once I took the time to speak with them about their grievances against my yard, we came to a mutually beneficial decision. I'm confident that if I have any further issues that they will be addressed appropriately and in a timely manner. 

The key to success with this company is responding to their letters and actively addressing your concerns. They can’t fix something if they don’t know it’s broken


 Mar 08, 2016   doowopdavid
They STINK!! I only gave them 1 star because there was no option for zero stars. 

dadu  year of 2015. This company is a joke! They manage the Mountain Brook in Woodstock, GA 30188. I paid the HOA fees and gues what? They credited someone else's acct. I got a letter in the mail that I am late and have to pay ASAP. It took them a week and 10 calls on my side + 3 emails. 

I sent bank statements , CF #, etc. Big issues. That should have not happened. Carol not the best or the most polite person to speak with. The lady that answers the calls the worst customer service skills. REDNECK attitude! 
On Citysearch, May 29, 2015
What seems funny to me is bob and all these other names listed as complaints dont work for the company, then complaining H,O,A had his car towed has nothing to do with them, covanince and violations a joke dont any of your communitees, have commitees ??????????????? then I read racisium, I am sorry but you people who cry that need to play a new card. Property Managers are there to help and assist, but if you dont have a working H.O.A in your communitee, step up form one. Get off your butts and do something but complain. 
1on Google, Feb 06, 2015
Mistakes on the financial handed out at our annual meeting and no minutes brought from the previous years annual meeting.

The manager had one of the Board members count the ballots. Not the lega
l process of an election. When it was suggested as due diligence from the board after 12 years of them managing the owner jumped up and said " I'm firing your community" and stormed out of the meeting. After that there was more than one person that commented "Wow, how professional was that!" 


On Citysearch, Dec 12, 2010
Poor Management Company – I have lived in a subdivision managed by DPM for many years and the homeowners here are extremely dissatisfied with this very hostile, inconsistent, and poorly managed company. Unlike what Boardmember said, there are no driveways with garbage or debris for long periods of time, dishwashers, or trucks on blocks. However, numerous violations have been permitted for years and have become the accepted standard. 

Therefore, the board has waived its right of enforcement. Many larger issues go unattended to and the majority of homeowners are permitted to do what they want while DPM and the board target certain individuals for prosecution and enforcement of the same or lesser violations. In some cases it is not even clear if the alleged violations exist or if the board or committee members have the right to enforce as they refuse to validate their claims or their authority. 

They won't respond to letters or requests and have not on occasion scheduled a hearing or informed homeowners of such a meeting as is required by law. They won't identify committee members or bylaws necessary to support their claims and they don't uphold their lawful duty to permit due process over disputes. They discriminate against certain homeowners. Instead of behaving amicably and professionally and acting in good faith in a fair and consistent manner, they try to threaten and intimidate select homeowners into compliance. 

After failing to respond and provide due process or a hearing, they purposely wait an extended period of time to file a lawsuit in order to intentionally run up fines to a homeowner after failing to notify the homeowner that their actions did not meet approval. 

Everyone I know including multiple realtors and people in the business do not recommend DPM in any way if you are interested in using a company that abides by the law and their own covenants and who acts in a fair and consistent manner. DPM used only bully tactics and is a very unprofessional group who have left a really sour taste in a lot of peoples' mouths. 
On Citysearch, Dec 07, 2010
Act like the GESTAPO. – This management company owned and operated by Michael Douglas acts like the Gestapo. As many other reviewers have noted all across the internet, they have terrible people skills, do not relate to or care about the homeowners. They think they can do whatever they want and are immune to the law and their own regulations. 

They are very biased in terms of which covenants they choose to enforce and which homeowners they want to exact them upon. They often make a big deal out of small things and let the big things go. They target a select few for discipline and legal action while permitting most violations to go unattended to by the majority of homeowners. Michael Douglas and his property management company behave in a way that is unlawful and unethical. They act in a manner that is arbitrary and capricious and discriminatory against certain homeowners. They don't abide by the Property Owners Act (POA) which governs their associations. Additionally, they are very unprofessional. 

You can't get an answer out of them or any information. A good property management company has a website which lists the covenants and all updates or amendments, the officers, members of the Architectural Control Committee (ACC) and the ACC guidelines, upcoming meetings, and minutes from meetings. DPM does none of these things. They don't notify homeowners of meetings as is required by law. Yet, despite all their violations, they try to strong-arm, threaten, and intimidate you if you dispute them over something. In short, the previous reviewer had it right - DPM acts like the mafia and has done nothing positive for our community. Our homeowners are all very dissatsified and everybody hates them. 

They have no business finesse and simply abuse their power. It is not even clear if all of their HOAs are valid or defunct because they refuse to provide evidence to support this. Start questioning them and find out for yourself. 
1on Merchant Circle, Nov 24, 2010
Douglas Properties is the worst management company ever. They discriminate against select homeowners, harass the masses, and try to strong arm you for their financial and personal gain. They do not care about homeowners. They will not respond to your requests or attempt an amicable resolution to an issue. Instead they threaten you from day one. They will not provide you with names of their committee members or provide documentation of their compliance as is required and only makes good business sense. 

They will not follow through or respond to your letters or requests but act like they are God and they are going to come in and squash you like a bug to meet their unfair and even unfounded demands. Michael Douglas even came to my door personally after being instructed not to do so and was VERY threatening. He was thrown off my property and notified that a restraining order would be filed if he persists. This unfair governance must be stopped. Contact me for a class action suit. 
On Citysearch, Nov 22, 2010
BEWARE OF DOUGLAS PROPERTY MANAGEMENT (DPM)! – CHECK OUT THE DATES OF ALL THE POSITIVE REVIEWS - NOTICE THEY'RE NEARLY ALL THE SAME?
 Hmm...

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From:  : YELP
https://www.yelp.com/biz/douglas-property-management-woodstock

2.0 star rating
2/5/2017  
My house is one of prettiest in subdivision.  I keep getting written up over a basketball net.  Fix it; buy a new one, cut it down.  Still written up.  I live on a slight incline so the net won't stay fixed.  Sad my grandchild can't enjoy the goal.  I am going to have to try to hire someone to fix it.




1.0 star rating
4/28/2017
*currently awaiting response from David Douglas after advising property management of the "severity" of this situation and my daughter's health*

Condos are flooded with cigarette smoke around the clock coming through the walls and fire sprinkler systems. My child who has severe allergies has been to Wellstar 3 times for treatment and cannot sleep in her bed in her own room.  This has become health hazard that is putting my child's health at risk with second hand smoke.
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  • Douglas Property Management

    Real Estate

     reviews on Yahoo
  • 117 Towne Lake Pkwy, #300WoodstockGA 30188Cross Streets: Near the intersection of Towne Lake Pkwy and Mill 
    • (770) 926-3086

    Reviews

    • sandy
      This management company owned and operated by Michael Douglas acts like the Gestapo. As many other reviewers have noted all across the internet, they have terrible people skills, do not relate to or care about the homeowners. They think they can do whatever they want and are immune to the law and their own regulations. They are very biased in terms of which covenants they choose to enforce and which homeowners they want to exact them upon. They often make a big deal out of small things and let the big things go. They target a select few for discipline and legal action while permitting most violations to go unattended to by the majority of homeowners. Michael Douglas and his property management company behave in a way that is unlawful and unethical.                       They act in a manner that is arbitrary and capricious and discriminatory against certain homeowners. They dont abide by the Property Owners Act (POA) which governs their associations. Additionally, they are very unprofessional. You cant get an answer out of them or any information. A good property management company has a website which lists the covenants and all updates or amendments, the officers, members of the Architectural Control Committee (ACC) and the ACC guidelines, upcoming meetings, and minutes from meetings. DPM does none of these things. They dont notify homeowners of meetings as is required by law.         Yet, despite all their violations, they try to strong-arm, threaten, and intimidate you if you dispute them over something. In short, the previous reviewer had it right - DPM acts like the mafia and has done nothing positive for our community.                                                                               Our homeowners are all very dissatsified and everybody hates them. They have no business finesse and simply abuse their power. It is not even clear if all of their HOAs are valid or defunct because they refuse to provide evidence to support this. Start questioning them and find out for yourself.
    • Tripp
      Let me tell you if you live in the subdivision of Fox Creek Crossing your in for a Heck of a time, the Douglas Property Management company is a 3rd party HOA who abuses thier power, I had parked legitimately in a parking spot there at my residence that I have lived at for 2 1/2 years and the truck was parked properly and correctly, and the HOA had it towed because they said it was parked improperly! Needless to say I had to pay \$125 for impound fees! SO disgusted with this company its not even funny!!!! DONT DO BUSINESS WITH THESE PEOPLE EVER!!!!!!!!!
    • A Yahoo Local User
      Lets just say a property management company that wants to charge people for holes in their lawn and dirty step. Both require a lot of wasted water. My association and management company wants to be able to foreclose on people already hurting from the economy.                                 I would not recommend them to anyone from my experience so far. I have lived in this neighborhood since it was developed in 1994 and cant stand it now.
    • A Yahoo Local User
      awful customer service. We have been lied to several times and treated like garbage by our property manager. There upper management does not return phone calls nor do they care about the residents in the community.
    • A Yahoo Local User
      They talk a good game. Could have better follow-thru and communications on addressing issues presented to them.                   Better training and guidance for employees new to property management would be a plus. They seem to get the bills paid on time, but lacking in formal follow-thru on ACC issues and filing liens, etc. without extensive proding from Board.